How long does it take to get an account setup?

Once you submit our request form, one of our internet consultants will contact you to complete the process. Generally, you'll be up and running within 1 business day.

Why do I have to go through a consultant?

We are very cautious about spam and we require the manual step to ensure that our users are serious and also willing to agree to our anti-spam policy. Second, we want to help you get a design for your emails on Cloud 9 and working directly with is the best way we can get you up and running quickly. We apologize that we can't provide instant setup, but our team of internet consultants are ready and willing to help you get started when you request your account today.

What about support?

Cloud 9 has a great deal of helpful information built into the system and accessible through the "help" button at the upper right when you're inside your account. In addition, you can email us with questions or problems at support@cloud9email.com.

How does Cloud 9 integrate with my website?

There are two main ways. First, you can put simple forms on your website to allow visitors to subscribe to your email lists. Second, you can automatically display all of your past email newsletters so that website visitors can see them. This display is handled automatically.

Can my newsletter look like my website?

It sure can. Take a look at our designs page to see all of the design options available.